Why Us

Innovative. Leaner. Adaptable. Passionate. Adventurer. Nature lover. Can-do Attitude. If you would use any of these terms to describe yourself, then the folks at Norvado are your kind of people. Our mission at Norvado is to deliver leading technology that allows the up-north lifestyle to keep a strong connection with the world. We take pride in being good stewards of our communities and ground our business decisions with that in mind.

Our area can provide you with the high-quality of life you’ve always dreamt of. From unique small businesses to pristine lakes, modern medical facilities to top-notch education, you’ll find Norvado is home to a place like no other. Our territory includes the south shore of Lake Superior, national forests, and many inland lakes. If that’s not enough, we have an abundance of history, music and art all with the small-town feel.

Perks to being a hard-working Norvado employee include medical and dental insurance, PTO, generous 401K match, profit sharing and best of all, wanting to come to work on Monday.

We are a local company making a big impact in our communities. Providing Northern Wisconsin with everything big cities hand and everything they don’t.

This Role

Do you love helping people find solutions to their questions? Do you like to keep up with technology? Norvado, the area’s premier provider of broadband services and products, is looking for you. We are looking for a full-time, Residential Customer Network Technician, to be a customer-facing position that collaborates to install and support our high-speed internet and telecommunication products. This includes installing and troubleshooting fiber to the home services, WI-FI routers, streaming TV, smart home systems and video surveillance, with a high regard to customer service, quality, and efficiency.

Who We Want

A team player that will provide customer centric work and is motivated to make the Customer Network department the best it can be by creating an environment that is inclusive, high energy, well organized and efficient. If you are someone that enjoys being attentive to detail, wanting to support innovative products and providing excellent customer service, this role is for you.

Knowledge, Education, & Experience

• Knowledge and skills usually acquired through a certification/diploma program or associate degree in Telecom/Broadband communications, IT, electronics or related field or the equivalent training and work experience.
• Computer and network literacy and an ability to learn Norvado proprietary operating software and applications.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to apply common sense understanding to carry out instructions from written, oral, or diagram formats.
• Ability to establish and maintain effective working relationships.
• Ability to maintain confidentiality regarding company and customer data.
• Ability to use and maintain outside plant operational software and applications.
• Ability to pick out color-coded cables.
• Comply with all RUS specifications, industry standards, safety rules and regulations, and company policies.
• Activities may be necessary outside normal business hours. Must be able to respond to “on-call” or emergency maintenance situations.
• CompTIA or similar certifications are desired.
• Must possess and maintain a valid driver’s license and have a good driving record.

Environmental Conditions

• Some exposure to outside weather during normal workday.
• The role is based out of Eagle River, Wisconsin office.

Equipment & Tools

DAILY USE OF: Telecommunications test equipment, power and hand tools, ladders, computer, telephone, smart devices, calculator, copier, fax, and printers.

Customer Service/Interaction

• Daily phone, written, and face-to-face contact with employees throughout the company to exchange information.
• Daily phone, written, and face-to-face contact with customers to conduct business.

Other

• Occasional overnight travel required.
• Frequent travel by vehicle required.
• Occasional overtime required.
• Frequent on call required.

Want to join Norvado in making impact as a Residential Customer Network Technician? Then click here to complete the online application. Make sure to attach your cover letter and resume too. Application deadline is February 28, 2025.

All qualified applicants shall receive consideration for employment without regard to age, race, religion, color, handicap, sex or physical condition, development disability as defined in Wis. Stat 51.05(5), sexual orientation as defined in Wis. Stat. 111.32(13m), or national origin. Norvado and its staff must comply with applicable federal, State, and local laws regarding discrimination and equal opportunity in employment, including but not limited to: (a) Title VI and VII of the Civil Rights Act of 1964, as amended; (b) The Americans with Disabilities Act of 1990, as amended, (c) federal laws described in Attachment A to this Agreement.