Norvado, Northwestern Wisconsin’s premier provider of technology products and services, is looking for Customer Technology Consultants to join our team.
WHY US
Innovative. Learner. Adaptable. Passionate. Adventurer. Nature lover. Can-do Attitude. If you would use any of these terms to describe yourself, then the folks at Norvado are your kind of people. Our mission at Norvado is to deliver leading technology that allows the up-north lifestyle to keep a strong connection with the world. We take pride in being good stewards of our communities and ground our business decisions with that in mind.
Our area can provide you with the high-quality of life you’ve always dreamt of. From unique small businesses to pristine lakes, modern medical facilities to top-notch education, you’ll find Norvado is home to a place like no other. Our territory includes the south shore of Lake Superior, national forests, and many inland lakes. If that’s not enough, we have an abundance of history, music and art all with the small-town feel.
Perks to being a hard-working Norvado employee include medical and dental insurance, PTO, generous 401k match, profit sharing and best of all, wanting to come to work on Monday.
We are a local company making a big impact in our communities. Providing Northwestern Wisconsin with everything big cities have and everything they don’t.
THIS ROLE
The Customer Technology Consultant role will assist customers by defining the availability of Norvado services. Carry out marketing plans and strategies to increase the use and sale of Norvado services. Respond to customer inquiries on what services will best meet their needs. Interact with customers in person, by phone, email or through chat. Work as part of a team to help customers understand what products and services meet their needs. Work in a fast-paced office environment addressing customers’ needs and processing orders digitally. This position will be based out of our Cable or Phillips, Wisconsin office, but also provides the opportunity to Work from Home if internet speed and home office setup meets the needs of the position.
The above is intended to describe the essential functions of the Customer Technology Consultant. Other duties may be assigned as required by business necessity.
KNOWLEDGE & EXPERIENCE
- Knowledge and skills usually acquired through a minimum of one year in a related field or the equivalent training and/or experience.
- Two to three years of customer service experience.
- Computer literacy including a working knowledge of Microsoft Office applications and software.
- Requires a high level of attention to detail, schedules, and ability to prioritize multiple projects simultaneously.
- Enthusiasm, energy, and the desire to help and educate our customers.
- Ability to maintain confidentiality regarding company and customer data.
- Strong written and verbal communication skills.
- Establish and maintain effective working relationships.
Bonus Qualities:
- Two to three years of supervisory experience.
- Knowledge of telephone company rates, procedures and service offerings.
- Basic understanding of rural telephone terminology, subscriber/community concerns, and changes in regulation and the marketplace.
REPORTING STRUCTURE
- The Customer Technology Consultant reports to the Customer Technology Consultant Supervisor and works closely with all departments at Norvado.
ENVIRONMENTAL CONDITIONS
- Normal office environment.
EQUIPMENT & TOOLS
- Daily use of computers, telephones, smart devices, calculators, copiers, fax, and printers.
CUSTOMER SERVICE/INTERACTION
- Daily phone, written, and face-to-face contact with customers, employees, and managers.
OTHER
- Occasional overnight travel required.
- Occasional travel by air is required.
- Occasional travel by vehicle required.
Want to join Norvado to make an impact as a Customer Technology Consultant. Then click here to complete the online application. Make sure to attach your cover letter and resume too. The application deadline is September 5, 2025.
All qualified applicants shall receive consideration for employment without regard to age, race, religion, color, handicap, sex or physical condition, development disability as defined in Wis. Stat 51.05(5), sexual orientation as defined in Wis. Stat. 111.32(13m), or national origin. Norvado and its staff must comply with applicable federal, State, and local laws regarding discrimination and equal opportunity in employment, including but not limited to: (a) Title VI and VII of the Civil Rights Act of 1964, as amended; (b) The Americans with Disabilities Act of 1990, as amended, (c) federal laws described in Attachment A to this Agreement.
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